Privacy Policy

Last updated: June 2026

Overview

Notts Family ("we", "us", "our") is an independent clothing and creative project based in Nottingham, UK. We are committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains how we collect, use and protect your information when you visit our Big Cartel store or interact with us online.

What we collect

When you use our store or contact us, we may collect:

• Name
• Email address
• Billing and shipping information (processed securely via Big Cartel and payment providers)
• Order details
• Any information you provide when contacting us directly

We may also collect basic website usage data such as IP address, browser type and device information.

How we use your information

We use your information to:

• Process and fulfil orders
• Communicate with you about your order or enquiries
• Provide customer support
• Improve our store and customer experience
• Send marketing updates (only if you choose to opt in)

Payments

All payments are processed securely through third-party payment providers (such as Stripe or PayPal via Big Cartel). We do not store your full payment card details.

Sharing your information

We do not sell your personal data.

We only share your information with trusted third parties where necessary to operate our store, including:

• Big Cartel (store platform)
• Payment processors (e.g. Stripe, PayPal)
• Delivery and shipping services

These providers only access the data required to perform their services.

Cookies

Our store may use cookies to:

• Enable core store functionality
• Improve site performance
• Understand basic visitor analytics

You can disable cookies through your browser settings, but some features may not work correctly.

Data retention

We only keep your data for as long as necessary:

• Order information: up to 6 years (legal and tax requirements)
• Customer enquiries: up to 12 months
• Marketing data: until you unsubscribe or opt out

Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing
• Object to certain types of processing

To exercise these rights, contact us at the email below.

Security

We take reasonable steps to protect your personal data. However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted online.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this Privacy Policy or your data, please contact:

Notts Family
Email: [email protected]
Instagram/Facebook: @nottsfamily